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The Quality Hotel

The "Total Quality" (QT) takes on different meanings within a major hotel:

--- competitive lever: the Q of the service is the main component of the image of the hotel, also defines the strategic positioning (market segmentation, customer mix, pricing policies), it allows differentiate their service / product demand influencing particular company.

higher the quality differential is perceived by the market, the less the demand for a service / product of Q turns out to be elastic to price.

--- indicator of the level of system performance by providing feedback focused on : meeting the customer's repeat business, which makes detection more immediate, internal productivity.

--- motivating effect on staff : gratification, consistent with an internal system of rewards / recognition, low turnover in professional criticism.

I main benefits of a program of QT are

1. shifts the focus from the internal product / service to the customer with the redesign of all internal activities;

2.To improve productivity through reconnaissance business processes, priorities and cost / benefit analysis;

3.To improve profitability by making compatible the antinomy effectiveness / efficiency by: reducing conflict and alienation, increasing the participation and involvement of personnel; reducing costs by eliminating unnecessary operations / marginal revenue growth through customer loyalty and repeat business.

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Quiz Faber Transform PDF files into PDF / A PDF Creator 0.9.9

In questo post tratteremo della trasformazione di file dal formato PDF al formato PDF/A

Nei miei precedente post dell'1 marzo 2010 e del 2 maggio 2010 ho trattato diffusamente le caratteristiche e la produzione di file in formato PDF/A per gli scopi più vari, ma in particolare per allegarli alle pratiche camerali.

Ricordo infatti that as of January 15, 2009 must be produced in PDF / A (to be exact, at least in format PDF/A-1b) all electronic documents supporting acts for which the law requires the publication by subscription or deposit in the Registry of Companies .

For the complete discussion on reference to my previous post, this post will be dedicated to a specific depth or how to transform a file in PDF format PDF / A .

There are valid commercial tools for this need, but there is also an excellent tool to achieve this legally and free: Open Office.

Council to use latest version of OpenOffice, but at least the 3.0 version.

The latest version is freely downloadable from the website:
http://it.openoffice.org/

E 'must also be installed Sun PDF Import, an add-on for OpenOffice can import and change all the documents in PDF format.

To download use the following link:

http://extensions.services.openoffice.org/project/pdfimport

Among the potential free this extension also allows you to capture an image from a scanner and export it to PDF / A

Let's see how to turn a PDF into PDF / A

1) Open the application Open Office Writer

2) From the File menu / Open identify and open the PDF files that we want to convert, thanks to the Plug-in from Sun that we have installed the file will be opened by Open Office without problems


3) The voice File menu and then choose the option Export as PDF

4) From the Options Menu PDF that arises in the general section, set the box PDF/A-1

5) Activate the Export

6) Save the document with the name chosen

End ... it's all here! It 'a simple, legitimate and free!

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= Traceability Traceability?

What is the difference between the "traceability" and "traceability"?

from the definition:

TRACCIABILITA' : "per tracciabilità si intende quel processo volto a tenere traccia di tutti gli elementi in ingresso che vanno a costituire un prodotto".

RINTRACCIABILITA' : "per rintracciabilità si intende il processo che risale indietro nella catena costuituente per ricercare l'evento che ha scatenato la deviazione da ciò che era atteso".

I due processi di tracciabilità e rintracciabilità seguono entrambi la logica di una raccolta ordinata di informazioni e di input nell'espletamento dei processi che portano alla realizzazione del prodotto al fine di poterlo ripercorrere all'indietro in caso di necessità.

La tracciabilità è, in sostanza, un processo di comunicazione: " comunico cosa sto facendo mentre lo sto facendo in modo che chi viene dopo di me sappia cosa è stato fatto "

Come approccio di base la tracciabilità parte dalle materie prime, dai semilavorati e dalle risorse per arrivare, attraverso il processo produttivo, ai prodotti finiti mentre la rintracciabilità fa il percorso inverso.

Ecco quali sono i Fondamenti della tracciabilità.

to start a good traceability process must be defined a priori:

- the characteristics of the product you want to make

- Characteristics of the raw materials used in construction

- the processes that enter the production cycle

What plot?

The raw materials are checked against the expected pattern and, if they comply, they enter the production cycle.

A first point of the traceability è relativo a tale controllo: data, esito, attribuzione di un identificativo (lotto).

Questo primo punto potrà garantire in futuro l'individuazione della materia prima che ha generato una non conformità.

Un secondo punto di tracciabilità è relativo al processo di trasformazione delle materie prime: data, personale, attrezzature utilizzate, parametri di processo impostati.

Questo secondo punto potrà permettere di individuare eventuali anomalie nel processo produttivo.

Un terzo punto di tracciabilità è relativo al controllo of semi-Out: control method, date, means of control.

In sequence is then possible to identify all nodal points of the traceability system, always with an eye to ensure the journey back (traceability) and the possibility of identifying the cause of non-compliance.

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The "Quality" of quality

How many types of "Quality" are there?

Industry experts say that the quality can be:
- waiting
- designed
- delivered
- perceived
- compared

Quality waiting
E 'which refers to the quality standards that the customer considers to be appropriate. It is expected to receive as a minimum benefit of the product / service.The requirements related to the expected quality may be expressed or not (in this case, you define implied). Organizations must be very brave in the detection phase of the quality expected because it is the needs and wishes of the customer who will design the quality they want to deliver.

Quality designed
It 's the quality that the organization aims to achieve, trying to translate customer requirements into requirements to be met. Perhaps it is necessary to design the quality of performance goals and develop best through the process of design / production facilities or in the delivery of servizio.Il gap between what the customer expects (the expected quality) and what the organization plans to provide (which he designed) is a gap that can be defined as a gap of understanding. This lack of understanding is bound to pose major problems that affect product / service to the valley.

quality provided
E 'associated with a quality product / service at the end of the production process or service delivery. Refers to the quality levels that were actually attained and that may differ from those progettati.Il gap between what the organization believes that customers should receive (quality projects) and what the organization really provides (the quality provided) a gap is defined as achievement gap.

Perceived quality
It 's the quality that the customer has in the product / service that we provide, and expresses its satisfaction. This quality addresses the sphere of the irrational, the world of feelings and emotion reviews. This is a very important phase because it can retain a customer or not. It 's very important that the organization take action to know the opinion of customers (via telephone interviews, by sending questionnaires to measure the satisfaction, etc.) The gap between the quality actually provided by the organization (quality output) and the perception that it has the customer (perceived quality) is a gap that can be defined as a communication gap.

quality compared
It 's the quality that the customer compare referring to previous experiences, the market and, above all, to competition.

(from the site Qualitiamo.com)

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SGSL - Workers' Safety Management System based

safety in the workplace has become the subject of specific laws and regulations in all industrialized countries (in Italy there is a Leg . 81/2008, which replaced 626/1994).
for a businessman the creation of a safety management system is the best way to fulfill the legislative requirements also gaining improvements in management.
In particular, the standard reference now universally adopted for the generality of the plant is OHSAS 18001 (Occupational Health & Safety Assessment Series). Adopt
la OHSAS 18001 da la possibilità di un riconoscimento tangibile alle aziende che si dotano di un Sistema di Gestione per la Salute e la Sicurezza dei Lavoratori.
L'INAIL prevede infatti uno sgravio della misura variabile dal 5 al 10% per i contributi INAIL versati nell'anno precedente, che sommato al bonus_malus legato alla diminuzione degli incidenti, può innalzarsi fino al 32 - 40 %.
Inoltre l'art.10 della L.123 3/8/2007 concede ai datori di lavoro un credito di imposta nella misura massima del 50% delle spese sostenute per la partecipazione dei lavoratori a programmi e percorsi formativi in ambito della sicurezza del lavoro.
La domanda deve essere presentata entro il 31 gennaio di ciascun anno su apposito formulario (MOD OT24).
E' importante notare la rinnovabilità dello sgravio ogni anno; si prevede infatti l'accesso sia per chi ha "implementato un sistema di gestione della sicurezza Certificato", sia per chi lo abbia "mantenuto”.
Per quanto riguarda invece gli aspetti relativi alle responsabilità delle persone giuridiche e delle Società, l'art 30 del Dlgs 81/2008 stabilisce che qualora una Azienda si sia dotata di un modello organizzativo, e al punto 5 cita espressamente il SGSL OHSAS 18001.2007, idoneo ed efficaciemente implementato, quest'ultimo esime l'Azienda dalle responsabilità amministrative previste dal D Lgs 231/2001; restano chiaramente applicabili le eventuali sanzioni penali previste.

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This post will develop the following topics

• News about free software in Windows to produce files in PDF / A
• Download PDF Creator Version 0.9.9
• Uninstalling previous versions
• Installing PDF Creator 0.9.9
• Using PDF Creator 0.9.9
• Advanced security and protection of PDF Creator

1. News about free software in Windows to produce files in PDF / A

In my previous post of 3 March 2010 I discussed at length the characteristics and the production of PDF files / A wide variety of purposes, but Pearl in particular long-term storage of files.

For further information about refer to my previous post, limiting myself to remember that there are two possible levels of compliance of a product file in PDF / A.

• PDF/A-1a = The maximum required by the standard
• PDF/A-1b = The minimum standard required by

For common needs and the appropriate level of compliance PDF/A-1b, level provided by one of the free software that you had then presented : PDF Creator in Version 0.9.8. For

integration of the previous post, I inform you that this software for free and legally installed is now available in the new Reles 0.9.9 with some improvements.

remember the general features of this software:

• type virtual printer software
• Supported operating systems Windows 98, Me, XP, 2000, 2003, Vista, 7 (32-bit and 64-bit)
• scripting language of Visual Basic program
• Print Manager using GhostScript
• GPL License (General Public License), which is a free software license lawfully and freely installed

For those interested below is a quick tutorial how to download and install this latest version.

2. Download PDF Creator Version 0.9.9

Questo software lecito e gratuito può essere scaricato all’indirizzo
http://www.pdfforge.org

Per gli appassionati di informatica è possibile operare installando direttamente Ghostscript nella sua ultima versione scaricandolo da:
http://pages.cs.wisc.edu/~ghost/

Si tratta però di una modalità d'installazione più impegnativa dal punto di vista tecnico, mi permetto di sconsigliarla all’utente comune.

3. Disinstallazione di versioni precedenti  

Se disponete di una vecchia versione precedente di PDF Creator Vi consiglio di effettuare, prima della installazione della nuova versione, la procedura di disinstallazione da pannello di controllo della versione precedente.
Per entrare in Installazione applicazioni :

• Cliccare Start (o Avvio) in basso a destra
• Scegliere Impostazioni
•  Entrare nel Pannello di controllo
• Individuate l'icona Installazione applicazioni e apritela con un doppio clic

Per disinstallare PDF Creator identified in the application list and choose Remove

might want to uninstall another component, since version 0.9.7 , PDFCreator style includes an application toolbar, the PDF Forge Toolbar. If this is also found in the applications installed should uninstall it and install it if necessary with the new version. I consider it appropriate to clarify that an application not required to operate the software PDF Creator .

4. Installation PDF Creator 0.9.9

Downloaded the setup file we place on the desktop and launch the installation with Open or Double Clik

L ' installation proceeds stepwise

Step 1 Choose your language , personally I chose the Italian, but of course this is a choice that is up to you, make your selection and click Next Step 2
Welcome screen, click Next

Passo 3 Contratto di licenza , Accettare e Avanti

Passo 4 Tipo di installazione ,

Per il comune utilizzatore scegliere Standard , ma nell'utilizzo LAN è possibile anche la scelta Server come stampante di rete, fare la scelta e cliccare Avanti

Passo 5 Scelta della nome da assegnare alla stampante , (di default è PDFCreator), operare la scelta e cliccare Avanti

Step 6 Select the installation folder , (default is C: \\ Program Files \\ PDFCreator), unless there are special needs to keep the default and click Next

Step 7 Choosing whether to install the toolbar Yahoo!

personally do not feel it absolutely necessary and take off the check, it is a toolbar absolutely useless for our purposes, has fonzioni only "advertising", make your selection and click Next

Step 8 Choose whether to install the add-on

not necessary for the operation of the software adds a bar to most common browsers and create a folder COM Samples , I personally removed two ticks, keeping only the 'HELP and language localization and clicked Next

Step 9 Choice of connection to Start Menu , if there is no need details keep the default and click Next

Step 10 Extra equipment selection procedures

For the choice of some setting possibilities, such as the presence icon on the desktop, as assessed according to your needs. When in doubt, leave the defaults and click Next

Step 11 Summary and start the installation, unless you want to change your choices start the actual installation procedure by clicking Install

5. Using PDF Creator Version 0.9.9

simplify the explanation PDFCreator installs a print subsystem that allows any application that has access to the printer to convert documents to PDF . For example, if you have a Word.doc document, simply open with its program in this case Word , click Print

Select your printer configured virtual PDFCreator and decide where to save the resulting PDF file .

PDF not only in the choice of possible file formats is very rich. If immediately after launching the virtual press made the choice Options tab format we will have many file formats available, as we see the following screen:

So not only PDF but also PNG, JPEG, TIF, etc. . To create a file in PDF format / A :

Step 1 Since we are using the program (Word, Excel, Power Point, dedicated software ...) start printing
Step 2 choose the PDF Creator virtual printer

Step 3 We complete any information to be attached to the file that will produce as indicated in the screen that appears (author, document date ...), do not change the file name of the first section, indicate the source.

After this step click the Save button at the bottom right corner.

Step 4 On the next screen and establish a folder for the file , the name for the file format and, in cases such as PDF, but it could also be PDF/A-1b , PDF / X and so on.

6. Advanced security and protection of PDF Creator

Another important function of this software is the possibility of applying different levels of security to the PDF file produced.
To apply the various possible protections to the PDF file proceed as follows

Step 1 From the program we are using (Word, Excel, Power Point, dedicated software ...) start printing
Step 2 choose the PDF Creator virtual printer

We complete Step 3 any information to be attached to the file that will produce as indicated in the screen that appears (author, document date ...), do not change the file name of the first section, indicates the source file
Step 4 Before you click Save Options, click the choice and appear la videata seguente

In questa videata possiamo gestire una serie d'opzioni per i vari tipi di file. Se scegliamo il formato PDF potremo proteggere il file mediante crittografia, inoltre impostare una password a nostra scelta sia per aprire che per modificare il documento.
E' anche possibile definere una serie di limitazioni alla gestione del documento quali:

• Negata la stampa, e possibile solo la visualizzazione a video
• Divieto di copia di testo e immagini
• Divieti di vario livello nella modifica del documento

A word of warning: the popularity of PDFCreator, obtained through word of mouth has prompted software companies to deceive the people trying the open source version of PDFCreator directing them towards its commercial version, using names from the same pronunciation of "PDFCreator "which are identified by search engines.

The free and open source is that the link I have provided.

I hope the above can help you, good job.