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CODE AND CIVIL VIOLATIONS THAT'S A MIRAFIORI

with the rules imposed from the right to strike can not be exercised

from the daily act of 12/30/2010:

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Press Conference on the opinion and actions of Fiom after the shameful agreement Mirafiori

Watch live streaming video from fiomnazionale at livestream.com


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Some statements on the case of Susan Camusso FIAT FIAT Mirafiori

Here are a couple of articles that appeared today in the national press and containing statements that the Secretary General of the CGIL Susanna Camusso made on all'accordo separato (senza la firma della FIOM) su FIAT Mirafiori:

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Il segretario generale parla di ritorno agli anni Cinquanta con l´esclusione della Fiom dalla fabbrica La leader Cgil: Cisl e Uil sono ormai sindacati aziendalisti

A union does not may be confined to the opposition, otherwise waiving the protection of workers real - Camusso: If you deny the representation of employees in the union, in fact it also denies that business content of what has been done in Pomigliano worse, says the leader dela FIOM "will reduce the guarantees for workers e si conferma che non si vogliono pagare i primi giorni di malattia, con sanzioni che possono arrivare fino al licenziamento per i lavoratori che dovessero decidere di scioperare”. Ma “gravi” modifiche sono state apportate anche per quanto riguarda i turni, le pause e gli straordinari, “come FIOM – prosegue il dirigente sindacale - abbiamo sempre detto che siamo disposti a discutere prima di scioperare, ma abbiamo sempre avuto a che fare con una controparte che vuole solo un sindacato corporativo e aziendalista, superando l'idea del sindacato confederale”.

27/12/2010 We would never have signed an agreement agreeing to exclude a union from

O makes its authority in enterprise system will prevail or the rules of the jungle

ROME - "Sergio Marchionne? An anti-democratic, illiberal and authoritarian, "he says Susanna Camusso, general secretary of the CGIL union, which for the first time to speak to the separate Chrysler reached on the eve Christmas. Cartel - say - the CGIL had never signed because "we can not agree on the exclusion of a union." Camusso attacks CISL and UIL, " were transformed into unions that propagate the position of the Fiat . Then the Confindustria: "O makes its authority in enterprise system will prevail or the rules of the jungle. Can not simply look for an offensive is underway against him as well. " But there are also errors of Fiom, says the leader of the CGIL union: "We will discuss our own house." No strike in sight (apart from that of the Fiom) but a great campaign on the issue of freedom of association. And the Democratic Party? "Well Bersani - Camusso answers - but too often the left there is a tedious debate on innovation without realizing that it may also represent a deep recession. " What does the exclusion from the Fiom Mirafiori factory symbol in the Italian industry? " means a return to the Fifties . Then there were the department confinement, today is the exclusion of union representation. The idea, however, is exactly the same. And that is to build a business but not union corporatists whose sole purpose is to propagate the views of the company. " Is not that a bit 'offensive CISL and UIL? "Look, in his book" The time of sowing, "Bonanni says with pride how, in his fifties, refused the request of the CISL Fiat cisline to enter the lists for the election of some council thanked the company names . You Bonanni that illustrates how the company union is the negation of the Confederation. Now he should explain how to consider an agreement that contains within it the rules to exclude another trade union confederation. " You are anticipating a system of industrial relations without the CGIL? "I think Fiat has deliberately constructed a sequence of events to deny freedom of association." Marchionne has always said that the thesis of this kind are neither in heaven nor on earth. " So why not apply the agreement interconfederal of '93 the Freedom of Association? I would also like to remind Confindustria that can not stand still if he wants to avoid jumping, as recognized by the system of union representation. If you do not want to risk that social conflict must become unmanageable as soon as possible to agree on union representation and democracy to complement the Protocol of '93. " It is open to the Confederation of the negotiation? "It does not matter who does it. I believe that CISL and UIL have underestimated l´effetto dell´intesa per Mirafiori. Perché quando si permette a una grande impresa di escludere un sindacato, si sa con chi si comincia ma non si sa con chi si finisce». Considera Marchionne un innovatore o, come si diceva un tempo, un reazionario? «Penso che il tratto distintivo di quell´accordo sia il suo essere anti-democratico. Direi che Marchionne è un anti-democratico e illiberale. Il tema vero è questo. Aggiungo che non può esserci un modello partecipativo che si fondi sull´impedimento della libertà sindacale». Ma la Fiom non poteva firmare "turandosi il naso", rimanendo però all´interno della fabbrica? «È difficile applicare il principio tured with the nose of the vote in union negotiations. Fiom, possibly with the CGIL, will open a discussion about this defeat. Why, I have already said, a union can not simply surrender to the opposition otherwise the concrete protection of workers. is criticizing the Fiom. The blame, then, are at home? "When there's not a defeat may not have been committed errors. No great defeat is only daughter of the counterparty. Taught us of victory: even if there is a liability in the minimum percentage on that can be questioned. " Because no agreement to share the Mirafiori? «Perché quella proposta è poco rispettosa della fatica del lavoro. Non si può applicare ai lavoratori la cosiddetta "clausola di responsabilità", secondo la quale non è possibile opporsi all´intesa e scioperare anche se le condizioni di lavoro diventano insopportabili. Una clausola di quel tipo possono sceglierla sindacati e imprese ma non possono subirla i lavoratori». Dunque, questo è il motivo del no? «Questo è il motivo . Comunque la Cgil non firmerebbe mai un accordo che escludesse un altro sindacato». Ammetterà almeno che Cisl e Uil hanno reso possibile l´investimento della Fiat e così il futuro produttivo di Mirafiori? «Capisco questo reasoning and consider it an important issue. However, I would like to know what is the project "Factory of Italy" and think like Fiat to bridge the gap that has accumulated over its competitors on the side of the models. But I still do not understand why there was such need to resort to an authoritarian model that brings us back to the Fifties. " ROBERTO MANIA .

27/12/2010 In recent days, and to extend the agreement quickly interconfederal '93 to resolve the node representation that opens the way for a law " . Confindustria has really positive definite agreement on Mirafiori. "I'm the recent statements in which Confindustria made it clear that challenging the system of representation would lead to an unnecessary level of conflict . Confindustria ask to be consistent and to describe us urgently with the rules of representation. Here are denied freedom of association, one of the cornerstones of any democratic system. There is the idea that the company can exert its function only if all employees think like her. " But the agreement was greeted with a chorus of approval. Indeed, it is said that the Fiom could and should sign. " Questioning the freedom of association is to Fiat, is the country? Another thing is to decide to exclude employees from exercising a right. Cancel a union . Think of an "agreement Mirafiori" in Parliament. A party who disagrees go out, have no right to exist? Reflect our cousins \u200b\u200bCISL and UIL, if later, it happens - and will happen - that they disapprove of them, which happens, are also erased? "Meanwhile are Fiom, and often the CGIL, to be excluded . are workers, not the firm, to decide which unions can be and what is not . This whole thing has nothing to do with shifts, breaks, or investment Factory Italy. There will be a rush to imitate the Fiat, to leave the national contracts? "After the agreement in 2009 on the model contract for the CGIL has worked to renew the contract unit. Often we have succeeded. Now we move forward with the rules of representation to save the freedom of association. It is a challenge that is faced with even Confindustria. was mentioned model American end of the liturgies European concert. "I think it's just propaganda to fuel the idea that everything that is new is different, and what is new is positive. Marchionne, when he wanted, Opel, has worked for a month, and was careful not to say that the German government was a liturgy ... There was such a hurry, you had 24 hours to decide on people's lives, on rounds, about the disease? And I repeat: who said that workers must think like someone who gives you the job? " "It remains the largest metalworkers' organization. To say that there is no more difficult I think. The referendum? We'll see. I think the Fiom must find ways to still be present. do not think the country can afford companies that are considered extraterritorial. CISL and UIL invitation to reflect: do not will be excluded at the first opportunity, will always agree with what the companies say from time to time. Can anyone say that people who have been excluded if the date is sought, the next time he will tell them. " "The metal workers, together with the CGIL, have to make a true reflection. We had opinionidiverse about how to manage contracts after the separate agreement. You must think about what to do a union in order to continue to defend workers . But do not confuse the two things: an account is the reflection, self-critical elements of innovation that needs to develop Fiom. This does not permit cancellation of trade union freedom. I find an apparent contradiction: the general secretary of CISL has always rightly pointed out the theme of trade union pluralism. How do you reconcile with the exclusion of those who disagree? "For the first time you clear the existence of the national contract and affect the rights of workers, hang him to an organization, among other things, the most representative of the fund and not only of FIAT, the have men and agencies, "this is the tough comments of the Secretary General FIOM CGIL, Maurizio Landini. " Marchionne said that this understanding was required for the investment of one billion in Turin. "But it has nothing to do. You may decide to "tear" because it is considered a decisive shift of some organization, a union says no, others yes, you make a separate agreement. I do not like, but it ends there. "Do you remember the poetry of the anti-Nazi pastor Martin Niem ller? "First they came for the gypsies, and I was happy because pilfered," he says. It ends: "One day they were to take me, and there was nobody left to protest. " It can not be normal for those who think like you're out. "Fiat is the only Italian car manufacturer, if there was another there would have been a similar arrangement. The national contract is also a regulator of competition between businesses, between businesses avoid dumping. I fear that any company can be induced in temptation, it would absolutely a conflict situation, which is not convenient to anyone. If you deny the representation of employees, in fact it denies that of the firms, the role of Confindustria. Confindustria also has a problem: if large firms are on their own, seek new shores small, no? " What will you do now? And now there is a referendum. And Fiom no longer exists as a trade union at Mirafiori. Fiom is to" essersela sought, "they say. A sad story: the "independent trade union" to no concerted action, and now out of the contract and Mirafiori. Roberto Giovannini - Saturday, December 25, 2010 Retirement Homes For Dauchshunds Wishes Happy Holidays 2010 Un mio piccolo video di auguri dedicato a tutti i blogger    Friday, December 24, 2010 Swollen Toes In Toddler : No. FIOM CGIL of the plan for Mirafiori For the CGIL, the one that led separate agreement for the Turin plant, is an "authoritarian system" that rules out the comparison with the company. FIOM CGIL, for the first time you clear the existence of the national contract and affect the rights of workers, to hang him to have an organization of men and representatives 24/12/2010 An agreement "indefensible and disgraceful," what you see, after Pomigliano, No. FIOM CGIL of the plan for the FIAT Mirafiori. E 'was signed yesterday (December 23) in Turin yet another separate agreement between the company and the unions, without the consent of the metalworkers of the CGIL. The plan submitted by the motor vehicle involved changes in shifts, absences, breaks and overtime. Furthermore, not only the two new company that will be born at Mirafiori and Pomigliano out of Confindustria, and then to the agreements signed between the metalworkers' union representatives and those of the industry, but in fact there will be a total exclusion of their internal representations of the company (RSA) of FIOM as not signing the collective agreement.

Il leader della FIOM sottolinea come “così facendo, si lede la libertà di ogni singolo lavoratore to join the trade union organization that can represent the better. " In short, warns Landini, "to blackmail us" because, he concludes, "a referendum under these conditions is unlawful because it is asking workers to give up their rights." In fact, in January, the agreement will be submitted to a vote of workers.

consist of a good fuel value of 100 € for the whole PPU DS by adding some ( and how many? , but with the bolt absenteeism : no more than 3 days in the last quarter

"An authoritarian system that aims to exclude anyone who wants to discuss, negotiate and discuss the positions of the" what, in the Confederal Secretary, Vincenzo Shield of CGIL has resulted in an agreement separate Mirafiori, which is explained, "one of the most serious attacchi alle relazioni sindacali italiane”.

Certamente, per la CGIL, si tratta di un accordo “complicato e difficile” che si è innestato in un permanente equivoco determinato dall'amministratore delegato della FIAT che, sottolinea Scudiere, “invece di spiegare il piano industriale, ha voluto determinare una rottura, prima con Pomigliano e ora con Mirafiori, decidendo di agire in modo unilaterale”. Il dirigente sindacale conclude reclamando “scelte chiare” ed esprimendo la necessità di un nuovo confronto “per capire quali scelte intende fare la stessa Confindustria e le imprese nel loro complesso”. Capire cioè, dice Scudiere, "If you want to continue the confrontation started with the table on the growth or marry the line FIAT chief executive." . FIOM CGIL ASSOCIATED WITH THE SITE FOR MORE ': . Tuesday, December 21, 2010 Buy Oxycodone In Costa Rica All Quiet on the corporate front afternoon meeting was held last year between the Executive Board (through the Director HR) and RSU to address the proposed bonus that union representation put forward on December 14 last year. As you can imagine the outcome was decidedly negative: the company has totally rejected our proposal to bestow the days of leave to all employees as a bonus for his efforts in 2010 stating he is unable to take into account as: - there should be an international license from Pfizer ( practically impossible! ) - in a situation like the present where we need to reduce costs it is a nonsensical proposal ( when and why? ... ) - from the data available to HR office that are very few cases of employees who are with a negative balance of leave, the majority holds a huge load of leave to dispose of it would not be considered much of a bonus. ( ! ) - the company has already committed itself to September (and some of RSU if it was also noted, by God! ) to provide recognition for the Centrum which is once again amazed and surprised by the proposal of the RSU! The HR Director confirmed that the only bonus that will be bestowed

) workers other areas that have contributed to the result for the Centrum

. In the calculations it is estimated that the company bonus

involve about 165 workers.

. We have noted with regret the complete closure of the Company Management

since our proposal was widely shared by the workers we represent

and from what we understand are several people who have exhausted the leave and permission, other than "a few cases ! Consider that this year the company announced the need for closures group at the last moment (in August, so as the next December 24 and 31 and Jan. 7) with severe impact, especially for workers administered (by the way : We have been informed that in 2011 most likely will return eventually to the closure group scheduling as they did in the past); not to mention the impact due in part to dinner these days, first postponed and then rescheduled due to snow in the middle of this week in this regard has been confirmed for Friday 17 for Wednesday 22 hours to cover the shifts will be as follows:

-

for those who do the afternoon shift (1:30 p.m. to 9:00 p.m.): work until 18:30 and the remainder company is paid leave

- for those who do the night shift (21:00 to 4:30): the shift is canceled by 4 hours to 4 hours by the employee and the company paid leave.

not share in the strongest terms the decision to exclude, however, the PPU OTC and all other areas from any kind of bonus, we have reaffirmed the need to give a positive signal for all without distinction of any kind (even with the blades' Absenteeism, however, that already affects the right to participation prize) as a convenient opportunity to recover a disastrous situation from the standpoint of motivation emerged from the recent Gallup poll . More Once this management remains very far from the rest of the workers if he continues to declare himself "surprised and astonished" by the proposals and make recommendations that the workers themselves through their representatives.

We continue to see black in front of us because answers to many questions you do not see, let alone change course or shown a willingness to work hard at improving the investment climate: . ( wonder why people are demotivated?!? ) . In closing we want to bring a record emerged from a seemingly marginal topic discussed during the meeting today but Instead we believe will be of a non-negligible importance: in a week one of our colleague will leave the company infirmary had "learned new job opportunities" as they say, then the health service will again open for most of the day , because the company seems intent on not to replace the organizational links and the option to be plausibly adopted will be to turn back to the other central connecting the infirmary, together with a greater presence of both the company doctor that the consulting physician. In addition, HR director has explicitly stated that it would be inappropriate and improper to take a substitute visto che l'intero settore è in fase di riorganizzazione e si tratterebbe comunque di una situazione provvisoria

, lasciando quindi intendere che si starebbe preparando

l'annuncio dell'ennesima procedura di mobilità

che ormai aleggia nell'aria da tempo e sembra ormai il segreto di pulcinella e che coinvolgerebbe principalmente l'area dei servizi generali.

La RSU ed in particolare gli RLSSA, hanno rigettato decisamente l'impostazione della riduzione della copertura del servizio infermeria, che si prefigurerebbe come un ritorno ad un passato che è stato superato da diverso tempo a seguito di interminabili ed accese discussioni. Abbiamo bisogno di persone esperte e professionali che coprano l'arco delle 24 hours and able to intervene in cases of serious . In the name of the "sacred cost containment" can not continue to speculate on the skin of workers, especially when you then decide to appoint new leadership rather than reduce the number of existing (and their salaries), which seems rather excessive! .

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Proposal bonuses and job descriptions required

publish the document submitted today by the RSU and mainly on our proposal for a "bonus" for the commitment required by staff of the establishment in 2010. remind workers in late summer, when it emerged the problem of the Centrum, the RSU asked the company to formally commit itself immediately to deliver a premium end of the year for all employees in recognition of the commitment that efforts would, taking account of the controversy that brought us last year in relation to broken promises (or maintained only in part) at the emergency production Polase on. The company's commitment (made only verbally and through clenched teeth) was to give a bonus at year-end fuel to those who had contributed to the Centrum and the index set with the post of absentee is not exceeded. Obviously we do not share this unilateral decision by the Executive Board that would not have increased the commitment of workers and their motivation, excluding, however, most of them from getting any recognition (by the way: the results of the Gallup poll gave us widely reason).

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Incentivi alle Imprese per la sicurezza sul lavoro

INAIL is the financing program, implementing the DD.Lgs. 81/2008 and 106/2009, Art. 11, paragraph 5.

1. OBJECTIVE

Stimulating Enterprise to implement interventions designed to improve levels of health and safety at work can be presented investment projects, training and adoption of organizational and social responsibility.

2. AMOUNT OF CONTRIBUTION

The incentive consists of a capital subsidy to the extent from 50% to 75% of project costs . The contribution is between a minimum of € 5,000 and a maximum of € 100,000.00. For businesses and individuals for training projects, limits are more bassi.Per amounts maggiori può essere richiesta un'anticipazione del 50%.

3. DESTINATARI

Destinatari sono le imprese, anche individuali, iscritte alla Camera di Commercio Industria, Artigianato ed Agricoltura.

4. RISORSE

Per l'anno 2010 l'INAIL ha stanziato 60 milioni di euro ripartiti in budget regionali.

5. MODALITA' E TEMPI

A partire dal 10 dicembre 2010 on the site www.inail.it companies have access to a computer procedure that allows, by simply filling out the required fields, to explore the possibility of applying for contributo.La Applications may be submitted via the online procedure starting at 14,00 January 12, 2011 (opening door) . The condition for the application is, in addition to meeting the eligibility requirements, achieving a score threshold, determined by several parameters: company size, risk of the business, number of beneficiaries, purpose and effectiveness of the intervention, with a bonus if they cooperate with the social partners in implementing the intervention. The door receives telematics applications in order of arrival and ending February 14, 2011 . The closure could be anticipated in case of exhaustion of available funds in the budget regionale.Entro the 15 subsequent to the electronic company must submit to the jurisdiction INAIL See the paper application duly signed, together with documentation prevista.In case of admission to 'incentive, the company has a maximum period of one year to implement the project and report. Within 60 days of reporting, in case of successful verification, the contribution is paid.

Dr Roberto Ardizzi
Consulente Sistemi Gestione Qualità e Sicurezza

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published an important statement from the Latin of the CGIL Law 183/2010 (Linked Work):

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Tuesday, December 7, 2010: Linked to Work initiative


publish the leaflet of the initiative on the Linked Work (Law 183/2010), which is the counter of the work of the Berlusconi government has just been passed by Parliament.

CGIL: new card dedicated to the 150 anniversary of the unification of Italy

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BIOGRAPHY OF A GROUP CALL

keep alive the memory is always an important fact. Remember

facts, people and situations in our communities is useful because it will not be set aside and clouded the works and also the achievements of the recent past, which often tend to remove, because more and more driven to chase and look at new things.

therefore becomes exciting to be called back to a time to rethink that we left behind, one that runs roughly from the postwar period to the new century. A reminder that now there are proposed by a book: A shot

Wing - dual citizenship, hard work of a generation of Charles Bavaria (Edizioni San Valerio - Occimiano)

to be presented Thursday, December 16 at 21.00 at the Auditorium S. Chiara - Via Facino Dogs, 31 to Casale Monf.

The book is presented documentation of events that have made the local political-administrative history, starting with the narration of the life and choices of a group of young people from the parish of Our sixties.

That Munich is a kind of autobiography, which becomes a "biography" of a group which, starting from the formation and commitment of the Church will address civil and political activity, crossing other friends. With these will make un percorso per lo sviluppo e la crescita civile e istituzionale della Città e del Monferrato: si ricordano le realizzazioni amministrative, le crisi di giunta, l’esperienza iniziale della partecipazione di quartiere, l’attività di partito, le speranze per il rinnovamento politico e quello per una Chiesa “conciliare”. Si dà conto di un progetto che si è trasformato in attuazione concreta e ha fatto crescere la comunità civile, nella collaborazione e nel confronto con altri gruppi e culture politiche.

La narrazione si snoda tra le vicende della comunità di fede (parrocchiale o diocesana) e quella politico istituzionale, che si intrecciano senza confondersi, rispettando le necessarie distinzioni.

Viene rappresentato un modo di vivere la “doppia cittadinanza” (date a Cesare e date a Dio) come è stato in grado di farlo un gruppo concreto, formatosi nel Borgo Ala: realizzare la vocazione del laico credente inserito e operante nella vita della Chiesa locale, attento all’evangelizzazione senza venir meno all’impegno pubblico.

Anche oggi, nell’epoca del maggioritario e di fronte alle sfide sociali, economiche, istituzionali ed etiche del nuovo secolo, gli amici dell’Ala e quelli del “cattolicesimo democratico” dimostrano la voglia di ripartire e la speranza che i riferimenti valoriali, laicamente interpretati, siano ancora sale e lievito per il bene comune di questa land.

The book is printed with the contribution of Fondazione CRT.

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Poll Gallup on the involvement of staff: a defeat for the management of Aprilia

In data odierna l'Ing. Rubbi (Direttore del sito di Aprilia) ha ritenuto opportuno convocare tutti i dipendenti per discutere sui disastrosi (ma secondo noi prevedibili) risultati della Gallup Engagement Survey

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Finanziamento INAIL - Investire in sicurezza

Sessanta milioni di euro per le imprese che "investono" in sicurezza.
E' questa la cifra che l'INAIL mette a disposizione per tutte le aziende - anche quelle individuali - iscritte alla Camera di Commercio che fanno della prevenzione una delle loro priorità d'intervento.
Lo stanziamento verrà ripartito in budget regionali, in funzione del number of employees and of each area of \u200b\u200bthe accident.
The sixty million euro will thus available for investment projects aimed at improving health and safety of workers, training, testing of innovative solutions and organizational tools inspired by the corporate social responsibility. To characterize this, moreover, an approach to testing procedures and allocation with the maximum simplification.
The rate of incentive would be between 50 and 75% expenses incurred, and may be awarded for the adoption of Safety Management Systems Sault and of the workers, certificates in accordance with BS OHSAS 18001:2007 .
Following the publication of the Official Gazette, in fact, interested parties may access through the website INAIL - Customer Number - to individual regional tenders where to enter personal details of the company and details of the project, which provide for the allocation A score automatically. Only with the passing of a threshold total score will be possible to have completed the application online.
will, therefore, necessary to present to INAIL authority attesting the admission requirements of the financing and the scoring. This will be done with a procedure "to cover assessment," which, applied to projects or programs organic and complex, allows for maximum simplification preserving all guarantees for the institution providing the assistance.
The forgivable loan, which in part may also be anticipated, shall be paid after verification of documentation attesting to the effective implementation of the intervention and the payment of fees by the applicant company.
At the conclusion of the procedure, INAIL reserves the right to carry out, on the spot, to verify compliance with the intervention with the project approved and funded.
INAIL This initiative adds to the intervention of last spring which increased the discount on the accumulated annual insurance premium, which applies to companies that demonstrate have made significant interventions to prevent occupational accidents and improvement of health and safety of workers, in addition to those minimum standards in the field, including in this context also OHSAS 18001, issued by an independent body accredited by ACCREDIA.

Dr Roberto Ardizzi
Quality and Safety Management Systems Consultant

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The people of the CGIL in piazza for young people and work

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La formazione in ambito "Qualità" - "Sicurezza" - "Marketing"

Here is the proposal of courses targeted at companies, public and private institutions:
1) FIELD QUALITY '

◊ Il Sistema di gestione Qualità (SGQ) – livello base;
◊ Il Sistema di gestione Qualità (SGQ) – livello intermedio;
◊ Il Sistema di gestione Qualità (SGQ) – livello avanzato;
◊ Gli enti per la normazione: UNI, EN, ISO;
◊ Il “percorso della Qualità”;
◊ I 3 concetti della “Qualità”;
◊ La mappatura dei processi aziendali;
◊ Dall’assicurazione qualità alla gestione qualità;
◊ L’ottimizzazione dei costi di “non qualità”;
◊ Il ruolo di leadership della Direzione;
◊ La figure of the Head of Quality Management System (RSGQ)
◊ The internal audits according to UNI EN ISO 19011:2003;
◊ The eight principles of quality management;
◊ The "consistent pair" - 9001 / 9004;
◊ The requirements of system documentation;
◊ the inspection by the certification;
◊ The combination of quality and marketing.

2) SECURITY FRAMEWORK

◊ The security company in Italy;
◊ The Consolidated Security,
◊ The "Model Organizzativo” di gestione della sicurezza: dalle linee guida INAIL alla OHSAS 18001;
◊ Le responsabilità civili e penali dell’Amministratore;
◊ L’Articolo 30 del D. Lgs. 81/2008;
◊ I reati previsti dal D. Lgs. 231/2001;
◊ Gli sgravi previsti dalla Legge 123/2007;
◊ La Norma BS OHSAS 18001:2007;
◊ Gli elementi chiave di un SGSSL – Sistema gestione salute e sicurezza sul Lavoro;
◊ Il ruolo della Direzione Aziendale nella gestione della Sicurezza;
◊ La figura del Responsabile della Sicurezza;
◊ Diritti e doveri dei lavoratori;
◊ Gli elementi chiave di un SGSSL;
◊ The Supervisory Board;
◊ Company for Security Policy;
◊ Assessment and Risk Management;
◊ Staff training is a key factor for security, relief
◊ The INAIL.

3) CONTEXT MARKETING

◊ Introduction to marketing;
◊ The marketing mix;
◊ The marketing plan;
◊ The purchase decision-making process;
◊ The different types of communication; ◊
Branding and Naming;
◊ The new frontiers of marketing, marketing
◊ The "One to One":
o La targettizzazione del cliente,
o “Customer Satisfaction”,
o Le potenzialità delle nuove tecnologie.
◊ Il Buzz Marketing e il “passaparola”;
◊ Il Viral Marketing;
◊ Il Persuasion Marketing;
◊ Il Guerrilla Marketing;
◊ Il Trade Marketing;
◊ Il Web Marketing;
◊ Email Marketing;
◊ Il Marketing Targettizzato e Clusterizzato;
◊ Esempi di attività di marketing:
o Per i prodotti,
o Per le grandi aziende,
o Casi esemplari.

Info: Dr. Roberto Ardizzi - Via L'Aquila 9, 65121 - Pescara
+ 39.085.2924150 - +39.338.7546765 - r.ardizzi @ micso.it

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Convegno: Qualità e Sicurezza nella Salute pubblica

The "Totalconsult Ltd., under the auspices of the Department of Oral , Nano and Biotechnology, Faculty of Medicine and Surgery, University "G. D'Annunzio "of Chieti, organized for the day January 22, 2011 at 9:00 , University" G. D'Annunzio "of Chieti, a conference to discuss the theme of the concept of quality and safety in public health.

"CERTIFICATION AND ACCREDITATION AS 'AND SAFETY IN HEALTH CARE AND PHARMACEUTICALS IN ABRUZZO: INTENTIONAL' OR NEED 'Under the new regulatory requirements? "

The conference aims to provide an opportunity for insight into the meaning, the differences and state of the art of "Certification", "Accreditation of testing laboratories" and "institutional accreditation" to all those involved in health and social services public and private (hospitals, clinics, medical and dental clinics, laboratories, pharmacies, universities and research laboratories, health workers, etc) or interact con questo settore come fornitori.
L’intento è quello di far chiarezza sul reale apporto che le normative ISO in materia di qualità e di sicurezza possono dare a questo settore partendo dalle cogenze nazionali e regionali alle quali gli operatori sono sottoposti.
Per la "Totalconsult srl" interverranno:
◊ D.ssa Sabrina Rotolo – Medical and health consultant, Auditor ed esperto tecnico III parte SGQ (“Qualità e certificazione in Sanità)
◊ Dr. Roberto Ardizzi – AU Totalconsult srl, consulente aziendale qualità e sicurezza (“lo standard della sicurezza in ambito sanitario”)

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OHSAS 18001: Sistema Gestione Sicurezza

By some estimates reported Inail, it is noted that the social cost of occupational accidents amounted to almost € 45.5 billion, equivalent to about 3.2% of GDP . With Resolution no
79/10 (amending art. 24, DM 12 December 2000) INAIL has further increased the discount on the premium accumulated
Prizes are those companies that perform significant injury prevention and improvement of health and safety workers, beyond the minimum required by law.
Here are the new discounts, designed especially to help SMEs.

DISCOUNT NUMBER OF EMPLOYEES
30% - up to 10 employees
23% - between 11 and 50 employees
18% - between 51 and 100 employees
15 % - between 101 and 200 employees
12% - between 201 and 500 employees
7% - more than 500 employees

Please note that these reductions - are obtained for investing in prevention-is in addition to those obtained for the positive trend in going corporate accident: in total, it can even reach 50% reduction of the total premium.
OHSAS 18001 certification from acccreditata Accredia INAIL has a preferential recognition: it is an element of itself sufficient to achieve reduction of the award, simply attach the certificate, without having to submit additional documentation (the demand reduction may be made each year February 28, for work carried out by December of last year).
The certificates issued by an accredited certification body accredited for the safety measures are therefore considered particularly relevant for prevention.
This aspect is crucial if one considers that in the event of catastrophic possession of OHSAS 18001 is an element that can take on a very important defense, pending the outcome

Production Proposal Samples

L'Offerta Alberghiera italiana

early 2009, Italian hotels are 34,155, with 1 million and 79 thousand rooms, 2 million and 202 000 beds and 1 million 70 thousand baths. Compared to 2008 the supply has increased by 97 hotels, 21,000 rooms, 59 000 21 000 beds and bathrooms, nevertheless, continue to decrease to 2 star hotels (decrease of 296 units, 7400 rooms, 13 7 100 thousand beds and bathrooms) and those with a star (decrease of 339 units, 3900 rooms, 6300 beds 3 400 and bathrooms).
19,400 hotels are small (less than 25 rooms for a total of 521 400 beds), 13 400 are medium sized (between 25 and 99 rooms with a total of 1 million and 194 000 beds ) and a thousand and 316 are large (with over 100 rooms with a total of 486 600 beds).
40.3% of small hotels located in the Trentino-Alto Adige (21.3%), Emilia Romagna (9.8%) and Lombardy (9.2%) 42.8% of medium-sized ones in Emilia Romagna (19.6%), Trentino-Alto Adige (12.7%) and Veneto (10.5%). 36.6% of the large hotels are located in Veneto (14.3%), Lombardy (11.8%) e nel Lazio (10,5).
Rispetto al 2008, i maggiori aumenti di alberghi si sono avuti, nell'ordine, in Puglia (70), nel Lazio (62) e in Sardegna (48) mentre le maggiori diminuzioni si sono avute, nell'ordine, in Emilia-Romagna (70), in Trentino-Alto Adige (47), in Piemonte (31) e in Toscana (30).
Calabria e Sardegna sono le regioni che, nell'ordine, hanno le dimensioni medie più elevate in quanto a camere per esercizio (55 e 47) ed a letti per esercizio (120 e 113).
Nelle località marine e montane si concentra poco meno della metà dell'offerta turistica alberghiera italiana: 48,7% di alberghi, 45,4% di camere, 45,8% di letti e 45,5% di bagni.
Rispetto allo national standard for hotel beds (64) are below the size of the hotels hill (-23), Montana (-21) and lake (-7), while higher than the provincial capitals not elsewhere classified (+33), the cities (+16), the marine (+10) and the thermal (+6).

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Corsi di Formazione for RIS: Security Management in the Forensic Analysis Laboratories

were planned training courses for the RIS for the Management of Safety in the Forensic Analysis Laboratories:

• June 23 to 24 - PARMA
• July 1 to 2 - MESSINA
• 6 to 7 July - CAGLIARI
• July 12 to 13 - ROMA

The courses will be given by Dr. Sabrina Rotolo (QA Life Sciences, Medical & Health Consultants and Health QMS Auditor Part III) and Dr. Roberto Ardizzi (consultant Quality Management Systems and Safety) ; events involving collaboration of UNIMED SCIENTIFIC ROME.

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quality and inefficiency: the importance of "recovery"

Companies generally tend to worsen the situation when a problem arises with a guest. There are three possible outcomes when a customer encounters a problem:

1. the customer complaint and is satisfied with the responsiveness of the company;

2. customer complaints and is not satisfied;

3. the customer does not claim the company and remains dissatisfied.

latter two situations disappoint the customer twice. Since research shows that as many as 30% guests, after sleeping badly, eating well worse, and despised the service, he goes to never return.

Moreover, only 4% claims of unsatisfied customers, while the other 96% pretends not to notice. Of this 96%, 91% of the will never return in the company.

But the negative consequences do not stop there: every dissatisfied customer tells about 10 acquired or potential customers that hotel does not work and, in turn, one third of these people spread the word to other 10 people. If you add to what was also the consideration that capture a new customer costs five times di più che mantenere uno già acquisito, si comprende subito l'importanza di fornire un servizio quanto più vicino possibile alle attese del cliente.

Inoltre, quando un piccolo problema viene risolto rapidamente, il 95 % dei clienti afferma che tornerà ad acquistare di nuovo. La formazione e l’avvio di un buon sistema informativo sono in grado di migliorare sensibilimente l’efficienza e l’immagine aziendale anche quando si verificano dei problemi.

Le aziende possono migliorare il recupero del servizio in 3 modi:

* Incoraggiare customers to complain and make it easy . For example, customer feedback forms available in hotel rooms and phone numbers. But these methods, let slip that customers are not willing to make the first move, in addition, questionnaires are often too general, poorly targeted, more oriented to measure customer satisfaction that to grasp the expectations and needs. Therefore you should consider strategies where the company is to make the first move.

* Respond quickly and personally . The company often takes too long to respond to dissatisfied customers. A fast response and in person, shows that customer interest has become the interest of the company.

* Develop a method of solving prob Lemi. The staff must be prepared to deal with angry customers and help them solve problems. Must have access to the information system so as to have more information about the customer, the design of the problem and possible solutions.

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audio content in

This post will develop the following topics

• audio content in "Quiz FABER
• file types by using the" Sounds ", usable in Quiz faber
• Files Production used in audio Quiz faber
• Advantages and limitations of this potential

1. Audio content "Quiz FABER

I have already dealt in the past " Quiz FABER , a freeware to make quiz in HTML format to use the computer. For more about this software, in particular on how to dispose of in a lawful and free refer to my previous post on this blog, as well as to my tutorial on Youtube.




QuizFaber are possible with the following types of questions: Multiple Choice

2. A multiple choice True or false
4. text with words omitted
5. word association
6. Answers open

For more on the aspect of management of applications refer to the specific tutorial on Youtube



Given the breadth of educational applications of this software, this post will be limited to explore one specific possibility: insert a sound component (for example, the voice of the trainer) in testing products .
This is a potentially very useful in all areas of education where it is appropriate to use the communication channel verbal / auditory, for example: dyslexia

• linguistic
• music education and so on.

E 'appropriate to specify that "Quiz FABER is fully configurable with regard to the inclusion in the quiz multimedia objects as images, sounds and movies, being compatible with the most 'widespread Internet formats (JPEG, GIF, MID, MP3, AVI, MPEG) and with the plug-in for Macromedia Flash, Apple QuickTime, Liveupdate Crescendo, RealAudio .

If you have already installed "Quiz faber" on your computer you can find an application of this potential in the management of applications by clicking on "Properties "

addition quiz Faber also allows you to insert audio content at the following location
Quiz / quiz Properties / Sounds

The inclusion of an audio file in both cases is not particularly difficult but I think it appropriate to make a few instructions on how to use those file for further use in "Quiz FABER .
A clarification: the inclusion of multimedia content is vast, so in this post I will deal with the inclusion of sounds.
in the future will develop the look and the inclusion of other types of media in "Quiz faber."

2. File Types "Notes" used in Quiz faber

From a brief examination of the screen above will be evident that there are two formats the usability for the inclusion of Sounds , the menu choices in the Media .

1. Wav Files (*. wav) , contraction Waveform audio format (audio format for the waveform) is an audio format developed by Microsoft and IBM. It 'an uncompressed format that tends to generate files of considerable size. P er-depth reference to the specific page of wikipedia http://it.wikipedia.org/wiki/WAV
2. Midi Files (*. MID) extension of Musical Instrument Digital Interface, which is the standard protocol for the interaction of electronic musical instruments with computers. It 's a format which is extremely widespread , for further information on Wikipedia http://it.wikipedia.org/wiki/Musical_Instrument_Digital_Interface

3. Production of audio files used in Quiz faber

opportunities in the field of audio production are enormous, and there are people on the Web much better than me in this aspect, sophisticated software tools are also available e. .. expensive.

I'll just submit simple means of lawful and designed to have free use of audio files for use in manufacturing test.

Basically the possibilities are as follows:

• Record your voice to ask the questions or provide operating instructions
• Convert audio tracks available in other formats (eg CD) in the formats required
• download audio files from the WEB

3.1 Record your voice to ask questions or provide operating instructions

very useful option, I propose two possible solutions software to achieve this. The first, as well as being lawful and free, is instantly usable without installing anything. I refer to the Windows world, for the lucky users of the Apple media management is never a problem.

Windows operating system is available in an application called Sound Recorder
What you find in Windows XP Programs / Accessories / Entertainment

Just plug in a microphone the appropriate port of your computer's sound card, you can already start this application and record audio files . WAV.
This is a very essential, the inerfaccia allows limited, but simple options. In practice Record, pause recording, Closing the recording, play back the recording, Save the resulting file.

E 'a tool with limitations, the main one is that the records are limited to 60 seconds, but if you look for an easy to use and install with nothing to record short voice messages for this program may be sufficient .
If by chance it does not work quiet, it is usually a trifle of the following:

• Wrong mortise lo spinotto nella porta audio (...in quella rossa)
• Il microfono è disabilitato, in Windows XP andate su Impostazioni/Pannello di controllo/Suoni e periferiche audio/Audio e attivate il microfono. Qui potete intervenire anche per registrare il volume del microfono nel caso la registrazione risultasse ad un volume troppo basso

Se però cercate uno strumento software più performante, e di lecito e gratuito utilizzo, consiglio Audacity , un software libero open source per registrare e modificare l'audio. È disponibile per Mac OS X, Microsoft Windows, GNU/Linux, e altri sistemi operativi .
You can use Audacity to:

• Record live audio.
• Convert tapes and records into digital recordings or CDs.
• Edit audio files Ogg Vorbis, MP3, WAV or AIFF.
• Cut, copy, merge or mix audio.
• Change the speed or pitch of a recording.
• And much more!

For further information please refer to the specific page of instructions http://audacity.sourceforge.net/about/

You can legally download this software from http://audacity.sourceforge.net/download/

download the executable file created with the usual double-click, in addition to accepting the conditions of supply of the software the only information that is required is the choice of language.

the installation is complete reboot and advice immediately after you start using this application.

3.2 Transform audio tracks available in other formats (eg CD) in the formats required

Very useful, but with the caveat of pay attention to copyright when using material from other

Audacity 3.2.1 Use
One of the conversions is probably the most common format . MP3 format . WAV, in this case is always used Audacity . In a later post will deal directly with how to use the MP3 format.

But if we use the conversion can simply open a file. MP3 with Audacity

And export. WAV.

3.2.2 Extract CD tracks with CDex
Another useful option is to extract audio tracks from a CD. Always with the caveat of respect for copyright can be useful estrememante CDex , ripper, which is a software that can effetture this operation, which allows for both file formats . MP3 that . WAV audio from a CD .

CDex is a free software that comes from the world of Open Source (GPL License) that we can legally download from the following address

http://cdexos.sourceforge.net/?q=download

Also during the conversion it is possible to improve the sound quality thanks to an advanced jitter correction and support the normalization of audio files (which helps prevent distortion).

CDex supports many encoders and audio formats like WAV, MP3, OGG, VQF, APE, Lame MP3, FAAC, WMA and other , has a simple and intuitive graphical interface and includes a player that can play MP3 and media files .

3.3 download audio files from the Web

the Net are many risorse di questo tipo, con la solita avvertenza di prestare sempre molta attenzione a cosa si sta scaricando...

4. Vantaggi e limiti di questa potenzialità

Ci sono anche svantaggi che è opportuno considerare.

• I test con questi contenuti, come per tutte le applicazioni multimediali, sono di "generosa" dimensione, i Mbyte si sprecano, questo comporta come prima conseguenza che caricare la prova sul computer o sul server è più lungo rispetto alle solite prove.
• Altro elemento da tenere presente è che l'elaborazione della parte multimediale richiede una scheda audio, un processore "combattivo" e idonea RAM (= Non credo sia applicabile senza problemi su macchine "datate").
• In caso di somministrazione della prova in un'aula è estremamente opportuna una cuffia per gli esaminandi in luogo delle casse per evitare confusione che sia di disturbo alla prova